SHIPMENT

Shipping the package

The following terms apply to all shipments made within the Republic of Mexico and the United States of America.

The prices published on the site do not include shipping costs. These costs are indicated elsewhere and vary depending on the area within or outside the Mexican Republic. Product prices may change at any time without prior notice. Promotions from sources other than those presented on this site cannot be combined.

The customer agrees to provide a valid address within Mexico where the order can be delivered. If the customer provides an address that cannot be reached by the courier, any additional costs will be covered by the customer.

All shipments made by us and our suppliers are perfectly packaged. In the event that your order is delivered to you with physical damage by the courier, you must add a note when signing the manifest to the courier service employee indicating that the package shows signs of abuse (box open, dented, perforated, wet, wrapped, etc.). Without this notation, you will receive the package as intended. If the courier service employee does not allow you to note it on the delivery manifest, you should NOT receive the package.

If you suspect that the box the courier service employee is delivering to you does not contain what you purchased, either because of the weight or size of the packaging, you should NOT accept it. You should tell the courier service employee the reasons and report it to us immediately so we can clarify your order.

Once the package has been received by you or someone at the delivery address, you have 48 hours to report any anomalies due to physical damage or missing items in your order. After this period, no exchanges or claims are allowed.

Delivery area

The delivery area for our products is limited to the states of Mexico and the United States of America. We deliver to all locations where coverage is available through the courier companies we work with. Courier deliveries depend entirely on the conditions of each courier company, as well as the weather conditions and risk zones in each state.

We cannot process orders with an incomplete delivery address or with special agreements with other courier companies.

Shipping type:

• National Standard Shipping: (From $199.00 VAT included)

Standard shipping is carried out by Estafeta courier companies if the package weighs less than 5 kg, and if it weighs more, you will be informed via email of the shipping method. Shipping prices start at 199.00, VAT included, and are calculated based on the volumetric weight of the product. The courier company will be selected depending on the warehouse from which the package is shipped and in accordance with the agreements established with that warehouse.

Once your order is processed, if it's in stock, your products will be shipped no later than the next business day (Monday through Friday) and will arrive at their destination within 1 to 5 days within Mexico.

• International Standard Shipping: (From $49.00 USD VAT included)

Standard international shipping is generally handled by DHL, FEDEX, and Correos de Mexico. Shipping prices start at $49.00 USD, including VAT, and are calculated based on the volumetric weight of the product.

Once your order has been processed, if in stock, your products will be shipped no later than the next business day (Monday to Friday) and will arrive at their destination within 7 to 60 business days.

IMPORTANT:

• For orders shipped from warehouses located in border areas, normal shipping times may be extended due to customs issues.
• In some international areas, this delivery time may be 7 to 60 business days. You will receive more information when your order is released.
• If your order contains products stocked on different orders, you will be charged for each shipment.
• If your order includes both in-stock and back-order items, you will be charged for each shipment.

Releases

Payments by deposit or transfer

In this mode, products in stock are generally shipped within 24 business hours (Monday to Friday) once your order has been confirmed and your deposit has been released.

To expedite the release it is important that you notify your payment

By email: ventas@oreganic-online.com

You do not need to send proof of your deposit or transfer. In case of clarification, a sales representative will contact you to request more information about your payment.

Please note that if your deposit is by check from another bank, except Buen Cobro, the payment will be credited the following business day at noon. Once credited, your order will be released.

Payments by credit or debit card

Under this arrangement, products are shipped once your payment has been released by your issuing bank and the security department of the collecting bank. This is generally the next business day after your payment. OREGANIC DE MEXICO reserves the right to cancel any payment that does not meet the bank's requirements. This means that in certain cases, you may be asked to send us a copy of your ID and/or proof of address and other documents that prove your identity solely for verification purposes.

For credit or debit card payments, OREGANIC DE MEXICO uses PayPal to collect and validate customer information. OREGANIC DE MEXICO only forwards customer information to the third party (in this case, PayPal and its affiliates) so they can process the payment and, where appropriate, notify OREGANIC DE MEXICO of the transaction authorization. OREGANIC DE MEXICO stipulates in its Terms and Conditions that the customer accepts that the information will be forwarded to a third party for validation and authorization.

In case of any missing documents requested your payment will be reversed.

Payments with PayPal system

Under this option, products are shipped when the payment system notifies and releases payment. If your account is PayPal Verified, payment is generally released on the same day as payment. If you are a PayPal Unverified user, your payment will be processed no later than the next business day. In certain cases, you may be asked to send us a copy of your ID and/or proof of address and other documents that prove your identity for verification purposes only.

OREGANIC DE MEXICO only forwards customer information to the third party (in this case, PayPal) to process the payment and, if applicable, notify OREGANIC DE MEXICO of the transaction authorization. OREGANIC DE MEXICO stipulates in its Terms and Conditions that the customer accepts that the information will be forwarded to a third party for validation and authorization.

In case of any missing documents requested your payment may be reversed.

Orders paid for with this method are only eligible for home delivery to the delivery address authorized by PayPal.

Payments with the DineroMail system through OXXO stores

In this mode, products are shipped when the payment system notifies and releases payment, generally on the next business day after payment.

Delivery Time

Product delivery time begins at the time of order release. The estimated delivery time will be provided to you upon completion of your order and will be confirmed via email and/or telephone.

Delivery Time for Products in Stock

Delivery time for in-stock products depends on the release of your order, the payment method, and the shipping type selected.

Delivery Time for Products on Order

The approximate delivery time for custom-made products is 1 to 8 weeks. OREGANIC DE MEXICO maintains communication with the supplier or manufacturer of the custom-made products. However, due to the policies of these suppliers or manufacturers, they may decide:

• We may not supply a product due to our sales policies or any other circumstances beyond our control. In this case, you will be notified by email so you can decide whether to exchange your product for another model or cancel your order.
• If your order is delivered faster than estimated, you will be notified by email so you can decide whether to continue waiting or cancel your order. Orders paid more than 6 weeks in advance have a money-back guarantee, meaning you can request a refund as long as the package has not yet been delivered, meaning it is delayed.

If your order includes multiple products on request, they will be shipped when your entire order is complete. If you require them to be shipped separately, you will be charged a shipping fee each time a product is released from the warehouse.