Package shipping

The following terms apply to all shipments made within the Republic of Mexico and the United States of America.

The prices published on the site DO NOT include shipping cost, said cost is indicated in another section, varying according to the area inside or outside the Mexican Republic. Product prices may change at any time without prior notice, promotions from other means other than those presented on this site cannot be combined.

The customer agrees to provide a valid address within the Mexican Republic where the order can be delivered. In the event that the client provides an address that is not located by the parcel, any other additional cost will be covered by the client himself.

All shipments made by us and by our suppliers are perfectly packaged, in the event that your order is delivered with physical damage by the parcel, you must add a note to the parcel service employee when signing the manifest indicating that the Package shows signs of mistreatment (Box open, hit, perforated, wet, packed, etc.) Without this notation you receive the package accordingly. If the parcel service employee does not allow you to write down on the delivery manifest, you should NOT receive the package.

If you suspect that the box that the parcel service employee is giving you does not contain what you bought, either due to the weight or size of the packaging, you should NOT receive it, indicating the reasons to the parcel service employee and you must report it to us. immediately to clarify your request.

Once the package is received by you or someone at the delivery address, you have 48 hours to report anomalies due to physical damage or missing items in your order. After this period, no change or claim is applicable.

Delivery area

The distribution area of ​​our products is limited to the States of the Mexican Republic and the United States of America. We deliver in all locations where there is coverage through the parcel companies with which we have service. In deliveries by parcels we totally depend on the conditions of each one of them, as well as the weather conditions and risk areas of each entity.

We cannot process orders with an incomplete delivery address, or with special agreements from other parcel companies.

Shipping type:

• National Standard Shipping: (From $199.00 VAT included)

Standard shipping is carried out by Estafeta parcel companies if the package is less than 5 kg and if the weight is greater, the means by which your package was sent via email will be indicated. Shipping prices start at 199.00 VAT included, calculated according to the volumetric weight of the product. The parcel will be selected depending on the warehouse from which it is sent and according to the agreements established in said warehouse.

Once your order has been processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday), they will arrive at their destination within a period of 1 to 5 days within the Mexican territory.

• International Standard Shipping: (From $49.00 USD VAT included)

International standard shipping is generally carried out by parcel companies: DHL, FEDEX and Correos de Mexico, shipping prices start at USD 49.00 including VAT, calculated according to the volumetric weight of the product.

Once your order has been processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday), they will arrive at their destination within a period of 7 to 60 business days.

IMPORTANT:

• For orders shipped from warehouses located in border areas, normal shipping times may be extended due to customs issues.
• In some international areas this delivery time can be from 7 to 60 business days, you will have more information when your order is released.
• If your order contains stock items on separate orders or purchase orders, you will be charged for each shipment.
• If your order includes products that are in stock and others that are on order, you will be charged for each shipment.

Releases

Payments with deposit or transfer

In this mode, products that are in stock are generally shipped within 24 business hours (Monday through Friday) once your deposit has been verified and your order has been released.

To expedite the release it is important that you notify your payment.

By E-mail ventas@oreganic-online.com

It is not necessary to send proof of your deposit or transfer, in case of clarification a Sales Executive will contact you to request more information about your payment.

Please take into account that, if your deposit is by check from another bank Except Good Collection, the payment is credited the next business day at noon, once credited we proceed to release your order.

Payments by credit or debit card

In this modality, the products are sent once your issuing bank and the security department of the bank that makes the collection release your payment. This is usually the next business day after your payment. OREGANIC DE MEXICO reserves the right to cancel any payment that does not meet the requirements requested by the bank, this means that in certain cases you may be asked to send us a copy of your identification and/or proof of address and other documents that verify your identity solely for the purpose of verification.

For payments by credit or debit card, OREGANIC DE MEXICO uses PayPal services for the collection and validation of customer information. OREGANIC DE MEXICO only forwards the customer's information to the third party (in this case, PayPal and its affiliates) so that they process the payment made and, if applicable, notify OREGANIC DE MEXICO of the authorization of the transaction. OREGANIC DE MEXICO stipulates in its Terms and Conditions that the client accepts that the information will be sent to a third party for validation and authorization.

In case of any lack of documents requesting your payment will be reversed.

Pagos con sistema PayPal

In this modality, the products are sent when the payment system notifies and releases the payment thereof. If your account is a Verified by PayPal user, it is generally released the same day of payment and if you are a user not verified by PayPal, your payment will be processed no later than the next business day, in certain cases you may be asked to send us a copy of your identification and/or proof of address and other documents that prove your identity solely for the purpose of verification.

REGANIC DE MEXICO only sends the customer's information to the third party (in this case PayPal) so that they process the payment made and, if applicable, notify OREGANIC DE MEXICO of the authorization of the transaction. OREGANIC DE MEXICO stipulates in its Terms and Conditions that the client accepts that the information will be sent to a third party for validation and authorization.

In case of any lack of requested documents your payment can be reversed.

Orders paid with this modality only apply for home delivery to the delivery address authorized by PayPal.

Payments with the DineroMail system through OXXO Stores

In this modality, the products are sent when the payment system notifies and releases the payment thereof, generally it is released the business day following payment.

Delivery time

The delivery time of the product begins when the order is released. The estimated delivery time will be provided to you at the end of your order and will be confirmed by email and/or by telephone.

Delivery Time of Products in Stock

The delivery time of the products in stock depends on the release of your order according to the payment method and the type of shipping selected.

Delivery Time of Products Upon Request

The approximate delivery time of products on request is from 1 to 8 weeks. OREGANIC DE MEXICO maintains communication with the supplier or manufacturer of the products on request, however, due to the policies of these suppliers or manufacturers they can decide:

• Not supplying any product due to its commercial policies or any other circumstance beyond our company's control, in this case you will be notified by email so that you can decide to change your product for another model or cancel your order.
• Supply the order in a longer time than the estimate, in this case you will be notified by email so that you can decide if you want to continue waiting or cancel your order. Orders paid with more than 6 weeks have a refund guarantee, which means that you can request a refund of the amount paid, as long as the package has not yet been delivered, that is, it is delayed.

If your order includes several products on request, it will be sent when your order is complete. If you need them to be sent separately, you will be charged for shipping each time a product is released from the warehouses.