Return Policies

The return period in our online store is 10 days from receipt of the order.

We only accept returns on products that have the original label and are in the same condition in which they were received. It is necessary to tell us the original order number where you purchased the item. We will only accept returns 10 days after receiving the product at the address provided. The return will be in a certificate for the value of the purchased product to be able to use it in your next purchase with us. The initial shipping cost of the merchandise (at the time of purchase) is borne by OREGANIC DE MEXICO. The value corresponding to the shipping service paid will not be refunded, but only the value of the products purchased. When returning the merchandise, the client will have to pay again the cost of the return in the parcel of his convenience.

Below we inform you how to proceed in each case:

1. Product damaged during shipping

Upon receiving the product you should check it well. If you verify that it has been damaged during shipping, you should contact us immediately through our contact channels, where we will indicate how to proceed.

2. Wrong product

In the event that we have made a mistake in the shipment of the product, you have 10 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address ventas@oreganic-onine.com

3. Defective product

For the return of a defective product, the defect of the part must first be verified by sending photos in which it is verified that the element is really damaged or deteriorated.

From here everything is our responsibility.

At OREGANIC DE MEXICO, we want our customers to be satisfied and for this reason we have a continuous after-sales service that you can contact through any of our customer service channels: E-mail ventas@oreganic-online.com

4. Product does not meet your expectations

If you receive the product and what you were looking for is not answered, don't worry, you can return it within 10 calendar days of receiving the product. To do this, you should only contact OREGANIC DE MEXICO by any of the available means. The product must be in perfect condition.

After having received the merchandise in our warehouse and checking its condition, you will obtain a refund of the amount of your order, discounting the transport costs.

Do not forget to keep the original packaging, because if you do not return the product in the original packaging, the product will suffer a depreciation. We recommend that, in case of returning the already opened product, you re-package it very well with all the protections with which we supply it from OREGANIC DE MEXICO; Keep in mind that later it can suffer damage during transport and if we receive it badly damaged we will have to apply an extra cost for said depreciation of the product.

5. What are the return costs?

If you return a product due to an error on the part of OREGANIC DE MEXICO, that is, a damaged, deteriorated, defective product or a shipping error, we will always bear all the costs of the return.

If you have any questions about the General Terms and Conditions or other policies and principles that govern OREGANIC DE MEXICO, please contact us at: ventas@oreganic-online.com